Corporate Keynote Speaker & Team Workshops for Customer Experience and Business Relationships
Your customers can find someone who does what you do. What wins them is how your team serves them, explains your value and builds relationships. Rob Peters facilitates practical keynotes and workshops that combine discussion, exercises and clear next steps your team can take back to work.
How It Works
Begin with a conversation about your business and audience. Select a workshop focused on customer experience, differentiation, relationship building, or leadership priorities. Give participants time to practice, exchange ideas, and identify actions they can take back to work.
Audience focus can include sales and business development, financial services, professional services, hospitality, customer experience teams, and learning and development.
Turn Ideas Into Team Actions
Programs for Your Audience
Be The ONLY You
Help your business stand out for reasons customers value. This program invites participants to examine their strengths, clarify their difference, and communicate a more meaningful reason to choose them.
Audience outcomes
Identify a customer-relevant differentiator
Draft a clear value statement
Choose examples that make the message credible
Formats: Keynote: 45–60 minutes. Interactive workshop: two hours minimum. Audience focus and extended formats discussed during planning.
The Experience Economy
Customer experience takes shape across many small moments. Explore how communication, service, and follow-through influence what customers remember, and identify improvements your team can put into practice.
Audience outcomes
Map important customer touchpoints
Identify friction in the experience
Design one practical improvement and define its next step
Formats: Keynote: 45–60 minutes. Interactive workshop: two hours minimum. Audience focus and extended formats discussed during planning.
The Referral Room
Build relationships with greater intention. Participants examine how they introduce themselves, start useful conversations, and follow up in ways that strengthen professional connections.
Audience outcomes
Practice a concise introduction
Develop useful conversation prompts
Create a personal follow-up plan
Formats: Keynote: 45–60 minutes. Interactive workshop: two hours minimum. Audience focus and extended formats discussed during planning.
The Small Business CEO Mindset
Give business owners and emerging leaders time to step back, examine priorities, and choose their next actions. This program connects leadership thinking with the decisions that shape everyday business performance.
Audience outcomes
Identify a leadership priority
Distinguish urgent tasks from important decisions
Commit to a specific next action
Formats: Keynote: 45–60 minutes. Interactive workshop: two hours minimum. Audience focus and extended formats discussed during planning.
Why Corporate Clients Book Rob
Rob's programs are built around real-world business experience, not abstract theory.
35+ years of entrepreneurial experience: Practical lessons drawn from building, managing and adapting real businesses.
20+ years speaking to business groups: Keynotes and workshops for chambers, associations, corporate teams and industry conferences across North America. (new, from your press kit)
Immediately usable strategies: Audiences leave with frameworks they can apply after the program.
Customized for the audience: Programs can be adapted to industries, teams and organizational goals.
Flexible delivery: Available as keynotes, workshops and interactive training experiences.
Event Planners…
Download Rob's Media Kit for his biography, speaking programs, and event services. Discuss the final session format and materials with Rob as you plan your event.
Add the Book for Every Participant
Give your team a takeaway that keeps the program working after the session ends: signed copies of The Small Business CEO's Playbook at a discounted bulk rate.
Plan a Workshop Around Your Goals
Interactive workshops begin at two hours. Discuss your audience size, team responsibilities, event setting, and desired outcomes with Rob before selecting the format.
Keynotes run 45–60 minutes. Workshop length, group size, and materials are agreed during planning. Extended formats and program-and-book packages can be discussed for your event.
Let’s Find the Right Program for Your Team
Tell Rob about your audience, your goals and the type of event you’re planning. He’ll help you determine which program and format makes the most sense.